There are still too many companies and organizations that do not work optimally. However, many proven techniques exist to improve the experience of your customers and the efficiency of your teams and of your employees.
Pierre Maraninchi
OptOp CEO
Who am I?
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I have 20 years of experience managing international Customer Support, Customer Success Operations, Development and IT teams.
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Over the years, I have helped many organizations improve the experience of their customers (digital and human) and of their employees with my approach based on process efficiency, data quality, collaboration and the knowledge sharing within teams.
My mission
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Help you identify and solve the sticking points that frustrate your teams and reduce the efficiency of your organization.
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Guide you in the implementation of processes that will help your organization to grow sustainably.
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Allow you to deliver a quality experience to your customers
My Approach
I support you for your entire project or for one or more of its stages by following the approach below.
1-Assessment
An in-depth evaluation of the current situation.
2-Analysis
Analysis of the differences between your current situation, your objectives and the standard practices in your industry.
3-Recommendations
A series of detailed and documented recommendations on the different options available to you.
4-Design
The definition of a vision, a strategy, the organization, the processes and the required tools.
5-Planning
The creation of a backlog / a roadmap / a project plan compatible with your project management habits.
6-Implementation
Support for change management and adoption during implementation.
7-Operation and Continuous Improvement
The implementation of rigorous monitoring and continuous improvement processes so that your initiative is sustainable and brings results over time.
