- Identification of risks and issues specific to your company (innovation, efficiency, resignations, quality of service, faster onboarding, etc.), critical knowledge and key content.
- Strategy, design and implementation of methods, processes and best practices to identify, recover, organize, share and maintain knowledge within your organization
- Implementation of KCS, creation of knowledge bases and Communities of Practice, organization of knowledge cafés and knowledge exchange meetings between experts, integration with your information and content management systems…
- Adoption of ISO 30401:2018 certification
- Optimization (or rescue) of your implementation if you already have a knowledge management program in place
What if you could turn your business into a well-oiled machine?
Do you want to increase your employees’ efficiency and your customers’experience?
I can help you optimize your operations by enhancing how your company manages its knowledge, processes, and data.
Managing the growth of an organization in an ever-changing environment is not easy
Whether you are a startup, a small business or an international company, you are likely facing one of these problems.
Discover solutions
The sources of information are multiplying
Your employees are struggling to find the reliable information they need. They spend too much time looking for the document, data or expertise they lack to work effectively.
Changes are not adopted fast enough
Your organization is constantly evolving but employees are not always up to date with recent information or the latest best practices.
Your customers always expect more from you
They want better products, more autonomy, faster answers and a better experience overall.
Decision making takes too long
Responsibilities are not clearly assigned, a decision requires too many meetings with too many people involved. Decisions are made emotionally without following a rational and factual pattern.
4 services to reduce your employees’s stress level, make them more autonomous and improve the experience of your customers
I advise and support you in the strategy, implementation, optimization and change management around these 5 transformation themes
01. Knowledge Management
Discover KM
02. DIgital Transformation
Digital transformation allows you to save your employees time, make your services and products smarter, and your customers more self-sufficient and satisfied. I advise you on:
- setting up self-service portals for your customers
- automation of your processes
- the creation of innovative digital services
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Digital transformation allows you to save your employees time, make your services and products smarter, and your customers more self-sufficient and satisfied. I advise you on:
- setting up self-service portals for your customers
- automation of your processes
- the creation of innovative digital services
03. Process Management and Optimization
- Identification, design and implementation of a robust management system for your company’s key processes
- Modeling and documentation of your processes
- Training and coaching of employees in charge of processes
- Improving your existing processes to make them more robust and efficient.
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- Identification, design and implementation of a robust management system for your company’s key processes
- Modeling and documentation of your processes
- Training and coaching of employees in charge of processes
- Improving your existing processes to make them more robust and efficient.
04. Data Management
- Implementation of a management and documentation strategy for your data
- Education of your teams in the understanding and use of data
- Identification of opportunities to improve your products, services and processes using your data.
Discover
- Implementation of a management and documentation strategy for your data
- Education of your teams in the understanding and use of data
- Identification of opportunities to improve your products, services and processes using your data.
Get visible results quickly
Your employees make better decisions faster
They have easy access to the information they need when they need it (data, technical expertise, content, processes, etc.)
They don’t reinvent the wheel anymore
It is easy for them to reuse the past experience of other employees. Finding an existing document, an answer already given or a decision already made becomes child’s play.
Your organization is more resilient
Your organization no longer depends solely on its members, but it capitalizes on its processes, its data and the collective knowledge of its products, its services and its customers.
Your digital transformation becomes possible easily
With clean and documented data, clear and formalized processes and knowledge that is easy to find and understand, it is possible to automate some of your activities and digitize your customers’ experience.
The experience of your customers improves
Response times become shorter, each employee provides precise and consistent information, customers are more independent with digital tools, self-service portals and mobile applications.
Our approach adapts to your tools
We work on the processes and culture of your organization. Our approach therefore adapts to the main tools used in your daily life.
